How To Fix The Price Not Found Error
While using KoinX, you might encounter the ‘Price Not Found’ error.
This comprehensive guide lists the steps to resolve the error so you can get back to using KoinX seamlessly.
Recognising The Error
First of all, it is important to note that the KoinX platform does not specifically display the ‘Price Not Found’ error message. If the transaction’s cost is shown as zero, it is indicative of an error.
This error message is displayed when the platform is unable to retrieve the cost of the coin used in the transaction. It can be attributed to a variety of factors, with incorrect transaction details being the most common cause.
Fixing The Error
The simplest way to fix the ‘Price Not Found’ error is to manually edit the required transaction. To do so, follow the given steps:
1. Begin by navigating over to the transaction showing the error. Then, click on the three dots located in the top-right corner and choose the Edit option.
2. Upon selecting the Edit option, the Edit Transaction menu pops up. In this menu, change the required transaction details. The error could occur due to an incorrect number of coins, the wrong amount in INR or the incorrect market price.
3. Once you have finished making changes to the transaction details, save them. This will ensure that the transaction now accurately reflects the correct price based on the information provided, ensuring that the error has been resolved.
Following these steps will help you resolve the Price Not Found error so that you can get back to using KoinX seamlessly.
However, if you have followed all the steps and are still experiencing the error, the KoinX support team is ready to assist you further. You can reach out to us at https://care.koinx.com/.