While using KoinX you might come across the frustrating “Invalid File” error while uploading a custom file or importing data.
This step-by-step guide will guide you through resolving this issue, enabling you to use KoinX seamlessly.
Identify The Error
The first step is to verify that the error message being shown reads Invalid file uploaded. This error message typically occurs when the uploaded file is not in the correct format.
Check The File Type
Next, review that the file you are uploading is in the correct format.Also ensure that you upload the same report file as the one downloaded from the exchange. KoinX only accepts specific files for your transaction history file. To ensure you have the right format, consult the KoinX File Format Guide for further assistance.
Please ensure that the downloaded file has been properly saved after any edits have been made. Any changes made to the file or saving it in a different format could be the cause of the error message which you receive.
Download The Correct File From Your Exchange
If you have downloaded the wrong file, it’s important to obtain the correct one from your cryptocurrency exchange. These exchanges have different files, including trade history, order history, account statement, and transaction history, among others. Don’t make any changes or edits in the downloaded file, upload it as it is. Making unwanted edits or saving the file in the wrong format can be one of the reasons you are getting this error.
You can find instructions on how to download the right file in the KoinX integrations section. We have prepared a range of guides to assist you in obtaining the correct file from your exchange. These guides provide step-by-step instructions to ensure that you download the right file.
Upload The Correct File To KoinX
Once you have the correct file, try uploading the file again to KoinX. If the file is valid, then the Invalid file error message will no longer appear, indicating that the error has been successfully resolved.
Following the above steps should solve the Invalid file error. However, if you have followed all the steps and are still experiencing the error, the KoinX support team is ready to assist you further. You can reach out to the support team at https://care.koinx.com.
