Missing Transaction History
This is the most common cause. If KoinX does not have your complete historical transactions, it cannot calculate balances correctly. Example: You bought 1 ETH in 2021 and later transferred it to another wallet. If only the transfer was imported but not the original purchase, KoinX sees ETH arriving but does not know where it came from. This can produce incorrect balances or unexpected portfolio values. Fix: Make sure all your exchanges and wallets are connected and that your full transaction history has been imported, including older years. KoinX needs your history from when you first started trading, not just the current year.Spam Tokens Inflating Your Value
Blockchain addresses are public, so anyone can send tokens to them. Scammers frequently airdrop worthless tokens as part of fake promotions or phishing attempts. These tokens can appear with unrealistic values and significantly distort your portfolio total. Fix: Do not interact with unknown tokens. Find the token in your Transactions tab, click the three-dot menu, and select Mark as Spam. KoinX will remove it from your portfolio calculations automatically.Price Differences from Your Exchange
Sometimes your holdings are correct, but the total value looks slightly different from what your exchange shows. Exchanges update prices in real time. KoinX refreshes market prices approximately every 6 hours. Because crypto prices move constantly, small valuation differences are normal and do not affect your transaction data or tax calculations. Fix: No action needed for small differences. If the gap is large, check whether all your assets have been correctly synced.Wallet Transfers Not Matched Yet
When you move assets between your own wallets, KoinX tries to match the withdrawal and deposit as an internal transfer. If they have not been matched yet, you might briefly see duplicated balances or totals that look off. Fix: Wait for the automatic matching to complete, or manually link the withdrawal and deposit in the Transactions tab if they are not matched within a reasonable time.Tokens Without Reliable Price Data
Some tokens simply do not have reliable market prices available. This usually affects new tokens, illiquid coins, and obscure DeFi assets. In those cases, the portfolio may show Rs. 0 value or inaccurate pricing until reliable market data becomes available. Fix: No immediate action required. These values will update as pricing data becomes available. If a specific token is consistently mispriced, contact KoinX support.Quick Checklist
If your portfolio looks incorrect, work through these in order:- Is your full transaction history imported, including older years?
- Are spam tokens inflating the total value?
- Did you recently move assets between wallets that may not have matched yet?
- Are you comparing against your exchange’s real-time price?
- Are there tokens with no reliable pricing data?
When to Contact Support
If your portfolio still looks wrong after working through the checklist, reach out to KoinX support with the wallet or exchange name, the specific asset, and a screenshot of the discrepancy. Some issues, particularly around unusual token contracts or data import errors, require manual investigation.Frequently Asked Questions
Why does my portfolio total look much higher than what I actually own?
Why does my portfolio total look much higher than what I actually own?
The most likely cause is spam tokens. Scammers send worthless tokens with inflated on-chain prices to public wallet addresses. Find them in your Transactions tab and mark them as spam to remove them from your portfolio calculations.
Why does my portfolio show less than my exchange?
Why does my portfolio show less than my exchange?
Usually because some historical transactions have not been imported. KoinX can only calculate what it knows about. If older buy transactions are missing, your cost basis and balances will appear lower than they should be. Import your full history to resolve this.
My portfolio fixed itself after syncing. Why did it look wrong before?
My portfolio fixed itself after syncing. Why did it look wrong before?
Some discrepancies are temporary, caused by a sync that did not fully complete or a wallet transfer that had not matched yet. A fresh sync often resolves these automatically.
Will these portfolio issues affect my tax report?
Will these portfolio issues affect my tax report?
Yes. If your transaction history is incomplete or spam tokens are not marked, your tax report will also be inaccurate. Fix portfolio issues before generating tax reports to ensure your calculations are correct.
How do I know if a token is spam or a legitimate new project?
How do I know if a token is spam or a legitimate new project?
Check whether you have any record of purchasing or earning the token. If it appeared in your wallet without any action on your part and the project is not verifiable, treat it as spam. When in doubt, mark it as spam in KoinX. This does not delete the transaction, so you can reverse the decision later if needed.